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Getting Help

If you're stuck, here's how to get assistance.

Before Contacting Support

Try these steps first:

  1. Check Common Issues - Your problem may already have a solution
  2. Restart the app - Sometimes a fresh start fixes things
  3. Check the logs - They often contain helpful error messages

Finding the Logs

Logs are stored at:

~/Library/Application Support/CertumDraft/Logs/app.log

To open this folder:

  1. Open Finder
  2. Press Cmd + Shift + G
  3. Paste: ~/Library/Application Support/CertumDraft/Logs/
  4. Press Enter

Reporting a Problem

When reporting an issue, please include:

  1. What you were trying to do
  2. What happened instead
  3. Any error messages you saw
  4. The app log if possible

Feature Requests

Have an idea for improving Certum Draft? We'd love to hear it!

When suggesting a feature:

  1. Describe the problem you're trying to solve
  2. Explain how you currently work around it
  3. Suggest how you'd like it to work

Contact

Contact your system administrator or the person who set up Certum Draft in your office.